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Communication between home and school is vital for any school and at Norton Canes we value greatly the contact this this provides. There are inevitably issues that arise that, if dealt with promptly and in a considerate manner, will avoid the need for a formal complaint. Any problem or concern should be raised promptly with the class teacher or member of staff responsible for the area you are concerned about. If your concern is more serious you may prefer to make an appointment to discuss it with the headteacher or a member of the school’s leadership team. All staff will make every effort to resolve your problem promptly at this informal stage.

Your initial point of contact can be through telephone and the front office or by email. The staff directory gives a list of contacts for staff with management roles.

We would hope that we are able to resolve all issues quickly and efficiently but should you need to access the full Complaints Policy can be found here.

We believe that clear, open communication between the school and parents/carers has a positive impact on pupils’ our Home School Communication policy can be found here.

We believe it is important to:

· Work in partnership with parents to support their child’s learning
· Create a safe, respectful and inclusive environment for students, staff and parents
· Model appropriate behaviour for our students at all times.

To help us do this, we set clear expectations and guidelines on behaviour for all members of our community.

We expect parents, carers and other visitors to:

· Respect the ethos, vision and values of our school
· Work together with staff in the best interests of our students
· Maintain reasonable expectations for staff response to general communications (please see policy attached to this letter)
· Treat all members of the school community with respect
· Seek a peaceful and reasonable solution to all issues
· Seek to clarify a child’s version of events with the school’s view in order to bring about a peaceful solution to any issue
· Correct their own child’s behaviour (or those in their care), particularly in public, where it could lead to conflict, aggression or unsafe conduct
· Approach the right member of school staff to help resolve any issues of concern, following up if an appropriate response has not been received.

Behaviour that will not be tolerated:

· Disruptive behaviour that interferes with or threatens to interfere with any of school’s normal activities anywhere on the school premises
· Inappropriate behaviour on school premises
· The use of offensive or threatening language
· Aggressive behaviour towards staff, including refusal to leave when asked
· Aggressive behaviour or threats towards other parents or their children
· Threats to members of staff, other visitors, pupils or other parents whilst on school premises
· Defamatory, offensive or derogatory comments regarding the school or any of the pupils/parents/staff/governors at the school on social media sites
· Approaching any pupil in order to chastise them for any reason or discuss with them their behaviour towards your own child
· Recording meetings without the express permission of all those in attendance
· Use of a mobile phone to take any images and/or audio clip whilst on school premises without prior permission