Communication between home and school is vital for any school and at Norton Canes we value greatly the contact this this provides. There are inevitably issues that arise that, if dealt with promptly and in a considerate manner, will avoid the need for a formal complaint. Any problem or concern should be raised promptly with the class teacher or member of staff responsible for the area you are concerned about. If your concern is more serious you may prefer to make an appointment to discuss it with the headteacher or a member of the school’s leadership team. All staff will make every effort to resolve your problem promptly at this informal stage.
Your initial point of contact can be through telephone and the front office or by email. The staff directory gives a list of contacts for staff with management roles.
We would hope that we are able to resolve all issues quickly and efficiently but should you need to access the full Complaints Policy can be found here.